Privacy policy
PRIVACY POLICY
KritiLife.com
Effective Date: 23 February 2026
Last Updated: 23 February 2026
1. INTRODUCTION
This Privacy Policy describes how personal information is collected, used, processed, disclosed, and protected when you access or make a purchase from www.kritilife.com.
The Website is owned, operated, and managed by: Saakar Imports Pvt. Ltd., India.
Saakar Imports Pvt. Ltd. acts as the Data Fiduciary responsible for determining the purpose and means of processing Personal Information collected through this Website in accordance with applicable Indian law.
By accessing or using this Website, or by providing your information, you acknowledge and consent to the collection and processing of Personal Information in accordance with this Privacy Policy and applicable law.
2. APPLICABILITY
This Privacy Policy applies to all visitors, customers, and users of the Website.
Our services are intended for individuals aged 18 years or above.
If you are under 18, you may use this Website only under the supervision of a parent or legal guardian. If we become aware that Personal Information of a minor has been collected without lawful consent, such information will be deleted.
3. PERSONAL INFORMATION WE COLLECT
We may collect the following categories of Personal Information:
A. Information Provided by You
• Full name
• Mobile number
• Email address
• Billing and shipping address
• Order details and transaction history
• Customer service communications
B. Automatically Collected Information
When you access the Website, we may collect:
• IP address
• Device and browser type
• Operating system
• Time zone
• Pages viewed and interaction data
• Cookies and similar tracking technologies
C. Payment Information
Payments are processed through secure third-party payment gateways.
We do not store full card numbers, CVV, or banking credentials on our servers.
Personal Information means any information capable of identifying an individual directly or indirectly under applicable law.
4. PURPOSE OF PROCESSING
Personal Information is processed strictly for lawful and legitimate purposes including:
• Order processing and fulfillment
• Shipping and delivery coordination
• Invoice generation and tax compliance
• Customer support and dispute resolution
• Fraud detection and prevention
• Website analytics and performance improvement
• Marketing communications (only where consent is provided)
• Compliance with legal and regulatory obligations
We do not process Personal Information for purposes unrelated to those stated above.
5. LEGAL BASIS FOR PROCESSING
Personal Information is processed based on:
• Consent provided by the user
• Contractual necessity for fulfilling orders
• Compliance with legal obligations
• Legitimate uses as permitted under applicable Indian law
6. SHARING AND DISCLOSURE
We do not sell, rent, or trade Personal Information.
Personal Information may be shared with trusted service providers strictly for operational purposes, including:
• Payment gateway providers
• Logistics and courier partners
• IT infrastructure and hosting providers
• Analytics and security service providers
• Government authorities where legally required
Such service providers are contractually obligated to protect Personal Information.
Personal Information may be processed or stored on servers located outside India, subject to reasonable safeguards and in compliance with applicable law.
7. DATA RETENTION
Personal Information is retained only for as long as necessary to:
• Fulfill business and contractual obligations
• Maintain transaction and tax records
• Resolve disputes
• Prevent fraud
• Comply with applicable laws
Upon expiry of the retention period or upon valid deletion request (subject to legal requirements), Personal Information will be securely deleted or anonymized.
8. DATA SECURITY
We implement reasonable technical, administrative, and organizational safeguards to protect Personal Information against unauthorized access, alteration, disclosure, or destruction.
Access to Personal Information is restricted to authorized personnel on a need-to-know basis.
While we strive to protect Personal Information, no method of electronic transmission or storage is completely secure.
9. PERSONAL DATA BREACH
In the event of a personal data breach that is likely to cause harm, affected users will be informed in accordance with applicable law and regulatory requirements.
10. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
• Enable essential Website functionality
• Remember user preferences
• Improve user experience
• Analyze Website traffic
Users may control cookie settings via their browser; however, certain features of the Website may not function properly if cookies are disabled.
11. AUTOMATED DECISION-MAKING
We do not use fully automated decision-making systems that produce legal or similarly significant effects.
Limited automated fraud detection may be performed by payment or security systems.
12. USER RIGHTS
Subject to applicable law, users may request:
• Access to Personal Information
• Correction of inaccurate or incomplete data
• Deletion of Personal Information
• Withdrawal of consent
• Opt-out from marketing communications
Requests must be submitted to the Grievance Officer listed below.
We aim to acknowledge complaints within 48 hours and resolve them within 30 days, subject to legal requirements.
13. THIRD-PARTY LINKS
The Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of such external sites.
14. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy to reflect changes in law, regulation, or business practices.
The revised version will be posted on this page with an updated “Last Updated” date.
15. GRIEVANCE OFFICER & DATA CONTACT
Name: Dhananjay Kumar Jha
Designation: Grievance Officer & Data Protection Contact
Entity: Saakar Imports Pvt. Ltd.
Address: UG-50, MGF Metropolis Mall, MG Road, Gurugram, Haryana – 122001
Email: Ea@kritilife.in
Phone: +91 92180 98165
Users may contact the Grievance Officer regarding:
• Personal data access or correction
• Deletion requests
• Privacy complaints
• Data security concerns