Terms of service
TERMS OF SERVICE
KritiLife.com
Effective Date: 23 February 2026
Last Updated: 23 February 2026
1. INTRODUCTION
These Terms of Service govern your access to and use of www.kritilife.com, including all purchases of products and services offered through the Website.
The Website is owned and operated by: Saakar Imports Pvt. Ltd., India
By accessing, browsing, or purchasing from this Website, you agree to be legally bound by these Terms. If you do not agree, you must not use this Website.
2. ELIGIBILITY
You must be at least 18 years of age or the age of majority in your jurisdiction to use this Website.
By using the Website, you represent that you have the legal capacity to enter into a binding agreement.
3. PRODUCTS & DESCRIPTIONS
Kriti Life offers spiritual products, Vastu & Feng Shui items, idols, décor articles, incense, fragrance products, gifting articles, and related lifestyle products.
Many products are handcrafted or made from natural materials.
Variations
• Minor differences in color may occur due to lighting or display settings.
• Natural materials may vary slightly in texture, shade, size, or finish.
• Such variations are inherent characteristics and shall not be treated as defects.
Descriptions relating to Vastu, Feng Shui, Reiki, or spiritual benefits are based on traditional beliefs and practices.
4. SPIRITUAL DISCLAIMER
Products described as Vastu, Feng Shui, Reiki-energized, or spiritually beneficial are intended for decorative, cultural, and spiritual purposes only.
Saakar Imports Pvt. Ltd. does not guarantee specific financial, health, emotional, or personal outcomes from use of any product.
Products are not substitutes for medical, legal, financial, or psychological advice.
5. PRICING & AVAILABILITY
• All prices are listed in INR unless otherwise stated.
• Prices may change without prior notice.
• Promotions or discounts may be modified or withdrawn at any time.
• Final pricing is confirmed at checkout upon successful payment.
• We reserve the right to cancel orders due to pricing errors, stock unavailability, or technical issues.
6. ORDERS & BILLING
We reserve the right to:
• Refuse or cancel orders suspected of fraud, misuse, or unauthorized resale.
• Limit quantities per order, customer, or household.
Customers are responsible for providing accurate billing, shipping, and contact details.
Saakar Imports Pvt. Ltd. shall not be liable for delivery failures caused by incorrect information provided by the customer.
7. SHIPPING, RETURNS & REFUNDS
Shipping, return, replacement, and refund conditions are governed by our:
• Shipping & Delivery Policy
• Return, Replacement & Refund Policy
These policies form an integral part of these Terms.
8. INTELLECTUAL PROPERTY
All Website content including but not limited to:
• Logos
• Product images
• Descriptions
• Text
• Graphics
• Layout
• Designs
are the property of Saakar Imports Pvt. Ltd. or its licensors and are protected under applicable intellectual property laws.
Unauthorized reproduction, distribution, resale, or commercial exploitation is strictly prohibited.
9. WEBSITE USE RESTRICTIONS
You agree not to:
• Use the Website for unlawful purposes
• Attempt unauthorized access to Website systems
• Interfere with Website functionality
• Misuse promotional codes or offers
• Engage in fraudulent or abusive behavior
Violation may result in termination of access and legal action.
10. THIRD-PARTY SERVICES
The Website may contain links to third-party platforms, payment gateways, or services.
Saakar Imports Pvt. Ltd. is not responsible for the policies, content, or actions of third-party services.
11. LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law:
Saakar Imports Pvt. Ltd. (operating under the brand name “Kriti Life”) shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of business, loss of goodwill, loss of data, or reputational harm arising out of or in connection with the use of the Website or purchase of products.
We shall not be responsible for:
• Delivery delays caused by logistics partners
• Incorrect usage of products
• Variations inherent in handcrafted or natural products
• Claims arising from third-party services
In any event, whether in contract, tort, strict liability, or otherwise, the total aggregate liability of Saakar Imports Pvt. Ltd. shall not exceed the amount actually paid by the customer for the specific product giving rise to the claim.
Nothing in these Terms shall limit statutory rights available under applicable consumer protection laws.
12. INDEMNITY
You agree to indemnify and hold harmless Saakar Imports Pvt. Ltd., its directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising from:
• Your misuse of the Website
• Violation of these Terms
• Fraudulent, unlawful, or abusive conduct
13. FORCE MAJEURE
Saakar Imports Pvt. Ltd. shall not be liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:
• Natural disasters
• Government restrictions
• Lockdowns
• Strikes
• Technical failures
• Logistics disruptions
14. GOVERNING LAW & JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
15. SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Saakar Imports Pvt. Ltd. regarding use of the Website.
17. POLICY UPDATES
We may update these Terms periodically to reflect legal, regulatory, or operational changes.
Continued use of the Website constitutes acceptance of the revised Terms.
18. CONTACT INFORMATION
For questions regarding these Terms:
Saakar Imports Pvt. Ltd.
Email: Ea@kritilife.in
Phone : +91 92180 98165
Website: www.kritilife.com
19. DISPUTE RESOLUTION & ARBITRATION
In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Website, products, or services provided by Saakar Imports Pvt. Ltd., the parties shall first attempt to resolve the matter amicably through written communication.
If the dispute is not resolved within 30 days, it shall be referred to sole arbitration in accordance with the Arbitration and Conciliation Act, 1996.
• The arbitration shall be conducted by a sole arbitrator appointed by Saakar Imports Pvt. Ltd.
• The seat and venue of arbitration shall be New Delhi, India.
• The proceedings shall be conducted in English.
• The arbitral award shall be final and binding on both parties.
Subject to the above, courts at New Delhi shall have exclusive jurisdiction.
20. VAASTU & FENG SHUI CONSULTATION DISCLAIMER
Saakar Imports Pvt. Ltd. may provide Vaastu, Feng Shui, Reiki, or related spiritual consultation services through qualified consultants.
Such services are based on traditional beliefs, spiritual philosophies, and experiential practices.
Consultations and recommendations are advisory in nature and are provided for guidance purposes only.
Saakar Imports Pvt. Ltd. does not guarantee specific outcomes, financial gains, health improvements, relationship results, business success, or life changes resulting from consultation advice or product usage.
Clients are responsible for their independent decisions and actions.
Consultation services shall not be considered medical, legal, financial, architectural, structural, or professional advice.
The maximum liability, if any, arising from consultation services shall be limited to the professional fee paid for the specific consultation.